Privacy Policy

Welcome to Outdoor Living Hot Tubs (outdoorlivinghottubsco.com). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, make a purchase, or interact with our wellness-focused services. By using our site, you consent to the practices described herein.

1. Who We Are & Our Commitment

Outdoor Living Hot Tubs is a premium provider of luxury hot tubs, wellness solutions, and essential care products for homeowners and wellness enthusiasts worldwide. Our mission is to help you create a personal outdoor sanctuary with trust and security at every step. This commitment extends to how we handle your personal data, adhering to global privacy standards including GDPR, CCPA, and other applicable regulations.

2. Information We Collect

We collect information to provide you with a seamless, secure, and personalized shopping experience for products ranging from intimate 2-person spas to commercial-grade solutions and chemicals.

A. Information You Provide Directly:

• Contact & Identity Data: Name, email address, shipping/billing address (such as 1401 Saint George Avenue, Moore, US 73160), phone number.
• Transaction & Payment Data: Payment method details (processed via secure gateways; we do not store full credit card numbers or PayPal credentials).
• Order Details: Products selected (e.g., Arctic Spas® models, Active Oxygen chemicals, accessories), order history, preferences.
• Communication Data: Inquiries sent to [email protected], feedback, or survey responses.

B. Information Collected Automatically:

• Technical & Usage Data: IP address, browser type, device information, pages viewed, time spent on site, referral URLs.
• Cookie & Tracking Data: See Section 6 for detailed information.

3. How We Use Your Information

Your data enables us to deliver the premium, secure experience promised on our homepage:

• To Process & Fulfill Orders: Complete transactions, arrange shipping (including calculating options like Flat Rate Expedited Shipping), and send order confirmations.
• To Secure Your Transactions: Implement SSL encryption and PCI DSS compliance measures to protect financial data.
• To Communicate: Respond to your inquiries via our Wellness Team, send service updates, and provide customer support.
• To Improve Our Website & Products: Analyze browsing patterns to enhance site functionality, product offerings (from hot tubs to aromatherapy scents), and user experience.
• To Market (with Consent): Send promotional offers on wellness products you might enjoy. You may opt out at any time.

4. Data Sharing & Disclosure

We value your trust and do not sell your personal data. We may share information only in these circumstances:

• Certified Payment Partners: With PCI-compliant processors (like those handling Visa, MasterCard, JCB, PayPal) solely to complete your transaction.
• Shipping & Logistics Providers: To deliver your Arctic Spas® cover or chemicals to your region (global delivery excluding some remote areas).
• Legal & Safety Requirements: If required by law, regulation, or to protect our rights, safety, or property.
• Service Providers: Trusted third parties who assist in website operation, analytics, or marketing, under strict confidentiality agreements.

5. Data Storage & Security

Your peace of mind is our priority. We implement robust measures to protect your data:

• Secure Storage: Data is stored on secure servers with limited access.
• Encryption: Our website uses industry-standard SSL encryption (indicated by the padlock icon in your browser).
• PCI DSS Compliance: We adhere to strict Payment Card Industry Data Security Standards for all payment processing.
• No Sensitive Data Retention: We do not store your full payment card details or PayPal credentials on our servers.
• Retention Period: We retain personal data only as long as necessary for the purposes outlined, or as required by law.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for site functionality, such as maintaining your shopping cart as you select a 6-person spa or accessories.
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., which menu items like “Air Source Heat Pumps” are popular).
• Marketing Cookies: Used to deliver relevant ads about our wellness products on other platforms (you can manage preferences).

You can control cookie settings through your browser. Disabling some cookies may affect site functionality.

7. Your Rights & Choices

Depending on your location, you may have rights including:

• Access & Correction: Request access to or correction of your personal data.
• Deletion: Request deletion of your data, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing communications at any time (using the link in emails).
• Data Portability: Request a copy of your data in a structured format.
• Restrict Processing: Object to or limit how we use your data.

To exercise these rights, contact us at [email protected]. We will respond within a reasonable timeframe and may verify your identity for security.

8. International Data Transfers

We serve a global community. Your data may be transferred to and processed in countries outside your own (including the United States) where our servers or partners are located. We ensure such transfers comply with applicable laws and use appropriate safeguards (like standard contractual clauses) to protect your data.

9. Children’s Privacy

Our website and products are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted here with a revised effective date. We encourage you to review this page occasionally.