Welcome to the Outdoor Living Hot Tubs FAQ. Here, we provide clear answers to help you create your personal wellness sanctuary with confidence and ease.

About Our Products & Selection

What types of hot tubs and products do you offer?
We curate a premium selection focused on holistic backyard wellness. Our core offerings include:
  • Hot Tubs & Spas: Sizes for every need, from intimate 2-person models to spacious 8-person retreats, featuring top brands like JacuzziĀ® and Arctic SpasĀ®.
  • Comprehensive Wellness Solutions: Air Source Heat Pumps for efficiency, TidalFit accessories for exercise, and Arctic SpasĀ® saunas for commercial or home use.
  • Essential Maintenance & Care: A full range of chemicals (Chlorine, Bromine, Active Oxygen), cleaning tools, replacement parts (Balboa, ClearRay UV Bulbs), covers, and aromatherapy scents to complete your experience.
Our collection is designed for homeowners and wellness enthusiasts seeking durable, luxury-grade products for relaxation, health, and elevated outdoor living.
How do I choose the right size hot tub?
Consider both the space available in your sanctuary and your typical usage. Our menu is intuitively organized by capacity:
  • 2-4 Person: Perfect for couples or small spaces, offering an intimate, energy-efficient retreat.
  • 6-8 Person: Ideal for families or entertaining, providing ample space for social connection and relaxation.
Need guidance? Our product descriptions detail dimensions and ideal use cases. For personalized advice, contact our wellness team.

Ordering, Payment & Account

What payment methods do you accept?
We offer secure, global payment options for your convenience: Visa, MasterCard, JCB, and PayPal. All transactions are processed through encrypted, secure channels.
Is my personal and payment information secure?
Absolutely. We prioritize your security. Our website uses industry-standard SSL encryption to protect all your personal and financial data. We do not store sensitive payment information on our servers.
Can I modify or cancel my order after placing it?
Please contact us immediately at [email protected] if you need to change or cancel an order. We process orders quickly (within 1-2 business days), so timely communication is key. We will do our best to accommodate your request before dispatch.

Global Delivery & Shipping

Where do you ship, and what are the delivery options?
We proudly offer Seamless Global Delivery to most countries worldwide*.

šŸšš Standard Expedited Shipping – $12.95 Flat Rate
  • Service: Premium carriers (DHL/FedEx) with full tracking.
  • Timeline: Processed in 1-2 days, delivered in 10-15 business days after dispatch.
  • Best For: Hot tubs, spas, saunas, and larger items where speed and tracking are preferred.
šŸŒŽ Free Standard Shipping – On Orders Over $50
  • Service: Reliable EMS postal network.
  • Timeline: Processed in 1-2 days, delivered in 15-25 business days after dispatch.
  • Best For: Chemicals, accessories, covers, parts, and smaller items.

*We are currently unable to ship to a few select Asian countries and remote regions. Your cart will automatically update with any restrictions at checkout.

What about customs, duties, and taxes for international orders?
For orders shipped outside the United States, any applicable customs duties, import taxes, or fees are the responsibility of the recipient. These charges are determined by your local government and are not included in our product or shipping prices. We recommend checking with your local customs office for an estimate.
How will I know when my order ships?
Once your order leaves our warehouse in Moore, USA, you will receive a shipping confirmation email with a tracking number and a link to monitor your package’s journey in real-time.
How are large items like hot tubs delivered?
Large items are typically delivered curb-side to the address provided. Please ensure someone is available to receive and inspect the shipment. For specific delivery requirements, please contact us in advance.

Returns, Refunds & Warranty

What is your return policy?
Your satisfaction is paramount. Our 15-Day Return Policy ensures peace of mind. If any item arrives not as expected, please contact our Customer Wellness Team at [email protected] within 15 days of receipt to initiate a return. Items must be in original, unused condition. Please note that return shipping costs and any original shipping fees are non-refundable, and customers are responsible for any customs duties on returned international items.
Do your products come with a warranty?
Yes. Major products like JacuzziĀ® hot tubs and Arctic SpasĀ® equipment come with their respective manufacturer’s warranties. Warranty details are specific to each product and are provided with your purchase documentation. For parts and accessories, please refer to the product listing or contact us for specifics.

Support & Contact

How can I get help with product setup, maintenance, or a commercial inquiry?
Our team is here to support your entire wellness journey. For technical questions, setup guidance, maintenance advice, or custom solutions for commercial projects, please reach out to our dedicated customer service team.
What is the best way to contact you?
For the fastest service, email us at: [email protected].
We are based at: 1401 Saint George Avenue, Moore, US 73160.
Our team monitors inquiries diligently and aims to respond within one business day.

Your Sanctuary Awaits

We are proud to serve a global community dedicated to wellness and elevated living. At Outdoor Living Hot Tubs, we deliver more than a productā€”we deliver the foundation for your personal oasis.

Email: [email protected]

Based in: 1401 Saint George Avenue, Moore, US 73160

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