At Outdoor Living Hot Tubs, we believe that creating your personal sanctuary should be an experience marked by anticipation, not anxiety. Our global delivery service is an extension of our core promise: to make luxury wellness accessible and seamless, no matter where you call home. From the moment you select your perfect Jacuzzi® hot tub, Arctic Spas® cover, or TidalFit accessory, our dedicated team works meticulously to ensure your journey to relaxation is smooth and supported.

Our Delivery Philosophy: Part of the Experience

We understand that you are investing in more than a product; you are investing in ultimate relaxation, elevated living, and holistic wellness. Our delivery process is designed with the same discerning standards you expect from our curated collections. We handle the complexities of international logistics, customs, and careful handling, so you can focus on envisioning the moments of peace and connection in your new backyard retreat.

Shipping Options Tailored for You

To provide flexibility and value, we offer two clear and reliable shipping methods to destinations worldwide*.

🚚 Standard Expedited Shipping Recommended for Faster Delivery

Ideal for when you’re eager to begin your transformation. Your order will be processed within 1-2 business days and shipped via our premium partners, DHL or FedEx.

  • Delivery Time: 10-15 business days after dispatch.
  • Cost: A flat rate of $12.95.
  • Best For: Hot tubs, spas, saunas, and larger items where you prefer a tracked, expedited service.

🌎 Free Standard Shipping Excellent Value

Our commitment to global accessibility includes a complimentary shipping option on qualifying orders.

  • Delivery Time: 15-25 business days after dispatch.
  • Cost: FREE on all orders over $50. (Orders under $50 incur a small handling fee.)
  • Service: Shipped via reliable EMS postal network.
  • Best For: Chemicals, accessories, covers, parts, and smaller items.

*Please note: We deliver globally but are currently unable to ship to a few select Asian countries and remote regions. Your cart will automatically reflect any shipping restrictions based on your location at checkout.

From Our Warehouse to Your Sanctuary: The Journey

1. Order Processing (1-2 Days): Once your order is placed and confirmed, our team in Moore, USA, carefully prepares your items. For spas and larger products, this includes a final pre-dispatch quality check.

2. Dispatch & Tracking: You will receive a shipping confirmation email with your tracking number and a link to monitor your package’s journey in real-time.

3. Customs & Duties: For international orders, please note that any applicable customs duties, taxes, or fees are the responsibility of the recipient. These are determined by your local government and are not included in our shipping charges.

4. Final Delivery: Our carrier will deliver your package to your provided address. For large items like hot tubs, delivery is typically to the curb-side. Please ensure someone is available to receive and inspect the shipment.

Our Commitment to You: The Trusted Partnership

Your satisfaction is paramount. If any item arrives not as expected, our 15-Day Return Policy ensures peace of mind. Please contact our customer wellness team at [email protected] within 15 days of receipt to initiate a return.

Questions About Your Order?

Our customer service team is here to support your wellness journey. For specific delivery inquiries, tracking updates, or custom solutions for commercial projects, please reach out.

Email: [email protected]
Based in: 1401 Saint George Avenue, Moore, US 73160

We are proud to serve a global community of homeowners and wellness enthusiasts. Wherever you are, we are here to deliver not just a product, but the foundation for your personal oasis.